Terms of Trade

1. Company details

QuizBold is operated by:

• Kronos (sole proprietorship)
• Danish company reg. no. (CVR): 45654404
• Address: Falkoner Allé 100, 2. th., 2000 Frederiksberg, Denmark
• Email: kontakt@quizbold.dk

2. The product

Seasoncard (Sæsonkort in Danish) is a digital subscription to QuizBold. It unlocks the full archive of past daily grids, unlimited boards on the Training Ground, up to 30 saved grids in Build-your-own, unlimited online challenges, and a profile badge. The content is delivered digitally and requires a QuizBold account.

3. Prices and payment

QuizBold runs on several country domains. The price and currency follow the domain you buy on, and the currency shown next to the button is the currency you are charged in:

• All prices include Danish VAT (25%). QuizBold supplies digital services from Denmark, and as long as our total sales to consumers in other EU countries stay below the common EU threshold of EUR 10,000 per year excluding VAT, the place of supply remains Denmark under section 21 e of the Danish VAT Act. If we exceed the threshold, VAT will be charged at your country's rate going forward; any resulting price change is announced under clause 7.
• Payment on this site is handled by Stripe (card, MobilePay and others). QuizBold never sees or stores your card details.
• If you buy Seasoncard inside the QuizBold app, the purchase goes through Google Play or the App Store instead, and that store's own terms apply to it. On Google Play, Kronos remains the seller and Google handles the payment; in the App Store, Apple is the seller of Seasoncard. The price in the store may differ from the price on this site, and the price the store shows, including VAT, is the price you are charged. Billing, renewal and receipts for store purchases are handled by the store.
• The subscription renews automatically at the end of each period until you cancel. For yearly subscriptions bought on this site we send a reminder before renewal.

4. Delivery

Access is activated immediately after payment completes and is tied to your QuizBold account, across devices and across domains.

5. Right of withdrawal

As a consumer you generally have a 14-day right of withdrawal under Danish consumer contract law (forbrugeraftaleloven).

Seasoncard is digital content delivered immediately. When you complete the purchase you expressly consent to delivery beginning at once, and you acknowledge that your right of withdrawal lapses once delivery is complete. You confirm this in the checkout flow before payment is taken.

We refund you anyway. Regardless of the above, if you change your mind within 14 days we refund the remaining part of the period pro rata. This is a voluntary policy that leaves you better off than the law requires, and it applies for as long as these terms do. Write to kontakt@quizbold.dk.

The above applies to purchases made on this site. If you bought Seasoncard in the app, the refund policy of the store applies: if you bought in the App Store, Apple is the seller, so withdrawal and refunds go through Apple, and if you bought on Google Play, you request the refund in Google Play. If you do not get through, write to kontakt@quizbold.dk and we will help you.

If you prefer to exercise the statutory right of withdrawal, you may use the model withdrawal form in Appendix A, but it is not required: a plain email is enough as long as it is unambiguous.

6. Cancellation and refunds

• You can cancel at any time through the subscription portal (Manage subscription, on your profile). Access continues until the end of the period you have paid for.
• Yearly subscriptions: you may additionally cancel with one month's notice to the end of a month once 5 months have passed since the agreement was entered into, and have the remaining prepayment refunded pro rata, under section 28 of the Danish consumer contracts act. Contact kontakt@quizbold.dk and we will sort it out.
• If you bought in the app, you cancel in your store account: under Subscriptions in Google Play, or under Subscriptions in your Apple account. Cancelling stops the renewal, and access continues until the end of the period you have paid for, exactly as on the site. Billing and refunds for store purchases are handled by the store and not by us, but you are always welcome to write to kontakt@quizbold.dk if something goes wrong.

7. Changes to prices and content

Material changes to price or content are announced by email at least 30 days before they take effect for existing subscribers. If you do not wish to continue on the new terms, you can cancel before they take effect.

8. Personal data

See the privacy policy at /privatlivspolitik.

When you buy on this site, Stripe Payments Europe, Ltd. processes payment data on our behalf as a data processor. We pass your email address and an internal user id to Stripe so the subscription can be tied to your account; Stripe separately receives the card and payment details you enter, which we never have access to. Stripe processes the data under its own data processing agreement and may transfer it outside the EU/EEA on the basis of the European Commission's standard contractual clauses.

If you buy in the app, the payment is processed by Google Ireland Ltd. (Google Play) or Apple Distribution International Ltd. (the App Store) under that store's own terms, and we never see your card or payment details. RevenueCat, Inc. keeps track of whether the subscription is active on our behalf and receives, for that purpose, the subscription status, plan and period plus an internal QuizBold user id, never your name, your email address or your card details. RevenueCat processes the data under its own data processing agreement and may transfer it outside the EU/EEA on the basis of the European Commission's standard contractual clauses.

We ourselves store only what is needed to give you access and to comply with bookkeeping rules: subscription status, period, plan, currency and the ids from Stripe or the store. Accounting records are kept for 5 years from the end of the financial year they relate to, as required by the Danish Bookkeeping Act, and deleted after that.

9. Complaints

If something is wrong, email kontakt@quizbold.dk first; that is usually fastest. If we cannot resolve it, you can complain to:

• Nævnenes Hus, Center for Klageløsning / Forbrugerklagenævnet, Toldboden 2, 8800 Viborg, Denmark (naevneneshus.dk). Note that the board only handles claims above a minimum value (currently DKK 1,110), which a single Seasoncard purchase typically falls below.
• If you live in another EU country, you may also contact the consumer dispute body in your own country or your local European Consumer Centre (ECC).

10. Governing law

The agreement is governed by Danish law. If you are a consumer resident in another EU country, you can additionally rely on the mandatory consumer protection rules of your own country.

11. User content and conduct

Display names, the titles and descriptions of Build-your-own grids, and the titles of shared results can be seen by other players. We have zero tolerance for objectionable content and abusive users. You may not use these fields for hate speech, harassment, sexual content, slurs or to impersonate someone else.

• We filter text before it is saved and refuse names and titles that contain objectionable words.
• You can report content and block other users directly in QuizBold.
• We review reports within 24 hours. If the content breaks these rules we remove it, and we may suspend or delete the account of the user who posted it.

You can also write to kontakt@quizbold.dk if you come across something that does not belong here.